Our Services

Secure Storage
- Climate-controlled, camera-monitored facility
- Serialized inventory management with weekly reporting    - Complimentary storage of up to four spare laptops

Device Imaging & Provisioning
- Deployment of your company’s standard image and configuration
- Asset tagging and quality assurance prior to shipment       
- Support for Windows 10/11 and major OEM tools

Warranty Repair Coordination
- Service depot access point for OEM technicians (e.g., Dell) - We receive parts, supervise repairs, and verify return to service

Shipping & Fulfillment
- Devices shipped using your labels and carrier accounts
- Photo-verified packaging with tamper seals and delivery tracking Same-day turnaround available

Returns & RMAs
- Triage and data-sanitized returns (NIST 800-88 available)
- Consolidated RMA shipments to OEMs or corporate headquarters

Reporting & Compliance
- Weekly inventory snapshots, intake/outbound logs, and SLA metrics
- Data delivered in CSV, shared spreadsheets, or API-friendly formats

Why Partner With Us
- Eliminate the need for costly U.S. warehouse space
- Ensure U.S. employees receive devices quickly and securely
- Maintain compliance with your internal imaging, security, and shipping standards
- Flexible service agreements tailored to your volume and SLA requirements

How It Works
Onboarding – Provide imaging instructions, intake checklist, and shipping accounts

Inbound Shipping – Send devices or parts directly to our Fremont, CA depot

Processing – Devices are logged, photographed, configured or repair-coordinated, and quality checked

Fulfillment – Orders shipped to U.S. employees with full tracking and confirmation

Insurance & Compliance
Your equipment is protected under our active policy with The Hartford:
General Liability: $1,000,000 per occurrence / $2,000,000 aggregate
Technology Errors & Omissions Liability: $1,000,000
Business Personal Property Coverage (including client-owned property)
Transit Coverage (under our care): $10,000 per shipment
Additional Insured: Available upon request

*Additional Insured: Available upon request*


Typical Use Cases
- Canadian companies supporting remote U.S. employees
- U.S. companies without local fulfillment or depot facilities
- Fast break/fix swaps and day-one readiness for new hires


Ask about our complimentary e-waste recycling for non-qualifying devices.